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I’m Ryan Trafton — a customer experience strategist and UX pro with 10+ years of experience, helping executives turn user insights into a clear, actionable strategy and building listening systems that bring structure to product decision-making.

I'm exploring full-time and consultant roles where I can help shape how teams connect with their customers through user research and systems that scale empathy and insight.

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How You Can Help

• Know of a team hiring for a role like this? I’d love an intro
• Have a friend at a company on my list below? Happy to share a short forwardable blurb with you
• Open to jamming together on a hybrid role or short term project? Let’s talk

✉️ [email protected] • 🔗 LinkedIn

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My background blends UX research and executive advisory work. I help teams uncover and act on user insights, most recently across Oura’s connected hardware and digital health platform.

Experience

• Built and led the Voice of the Customer program at Oura, shaping product decisions and uncovering new market opportunities (e.g. reproductive health, stress management)
• Advised executives on north star metrics, ideal customer profiles, and AI-powered feedback systems as both a practitioner and consultant
• Designed cross-functional systems to embed user data into product roadmaps and organizational strategy

I’m based in the SF Bay Area, and looking for an in-person or hybrid role where I can contribute to a compelling mission with an IRL team.

🎯 What I’m Looking For

I'm looking for a role where I can be a connective force: helping product, design, and executive teams stay grounded in what users actually need.

I’m most energized when I’m:

• Talking to users to understand their needs and contributing to intuitive, human-centered product experiences
• Designing feedback systems that bring objectivity to complex, emotional user stories
• Partnering with mission-driven leaders to turn data and insights into compelling, inspirational products

I’m especially drawn to:

• Mission-driven orgs at the intersection of tech, wellness, or learning
• Hybrid product environments where hardware meets software
• Teams that lead with clarity, curiosity, and care

A few titles that describe what I do:

• Head of User Insights
• Director, Product Research & Strategy
• Mixed-Methods UX Researcher
• Special Projects or Chief of Staff-style partner to product, brand, or research leaders